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"There are no unsolvable problems, especially if you work proactively," concluded Dmitry Demidov, Chairman of the Vitebsk Regional Council, following a citizen reception at Housing and Communal Services Department No. 19 in Vitebsk.

Dmitry Demidov held his first citizen reception at the Vitebsk housing department in April, a month after being elected head of the deputy corps. And now, another reception. Again at the housing department, in the evening: from half past five to seven – everything to make it convenient for people to come with their problems and receive assistance.

Judging by the mail of "Vitbichi," Housing and Communal Services Department No. 19 is one of the least problematic in the city. There are practically no complaints about its work to the editorial office. Perhaps that's why no one came to the reception with problems concerning the activities of utility services in the microdistrict. However, people came from other parts of the city to meet with the head of the deputy corps.

A young mother living in the private sector on Titov Street asked for a regulated pedestrian crossing to make it easier for parents with children to cross the road on their way to the playground. And in general, she also wished for modern playgrounds in the private sector. There are many children in the microdistrict, but nowhere to play, the woman complained.

Dmitry Demidov promised to take the situation under control, but explained that both traffic management and the construction of a playground require not only budget funds but also technical justifications.

Specialists of the Vitebsk City Executive Committee and the head of the administration of the Pervomaisky District have been instructed to thoroughly study the problem and resolve the legal conundrum described by a pensioner. Her daughter's family, living with her, cannot be registered as needing improved housing conditions because the ex-husband, who leads an antisocial lifestyle, refuses to submit his documents to the city executive committee. Dmitry Demidov is confident that this family's problem can be solved, and the woman will receive qualified consultation in the near future.

As during the previous reception, there were complaints about infill development in old residential microdistricts. This time, a resident of the building at 7 Chkalov Street came, allegedly on behalf of his neighbors, with a complaint about the proposed construction of a multi-story building with two entrances. According to the citizen, if the construction proceeds, their courtyard will lose its playground, pensioners will have nowhere to rest, and in general, why build in old courtyards – it's better to develop the outskirts.

“Vitbichi” wrote about the negative reaction of some residents to the point construction in this courtyard back in June of last year. We must give credit to the city executive committee: a huge amount of explanatory work was carried out, public discussion was extensive, and many residents who met with the deputy chairman of the city executive committee, Viktor Glushin, at that time, after talking with him and familiarizing themselves with the project documentation, became convinced that the new building would make living in the microdistrict more comfortable.

As it turned out, the resident of the microdistrict who came to the meeting with Dmitry Demidov did not possess real information, had not heard about the public discussion, but used rumors as a “reliable” source of information. All his speculations were dispelled by Dmitry Demidov and the head of the administration of the Pervomaysky district, Yevgeny Semyonchyev, who was present at the reception: the construction of the house will begin in September-October of this year, a state enterprise will act as the contractor, the work is planned to be completed within a year, and the modern infrastructure for courtyard recreation will also serve neighboring houses.

One of the pressing issues at this reception was a complaint about the major repairs of a house on Bohdan Khmelnytsky Street. According to the applicant, a flat owner, the repairs were carried out poorly, and all his claims were rejected by the authorities. The case is currently being considered in court.

The head of the regional parliamentary corps listened carefully to all the claims and supported the man in holding the perpetrators accountable through a court decision.

— Major repair issues remain very complex and often cause public dissatisfaction with the quality and timelines of work. Today, the housing and communal services sector faces the task of increasing the volume of major repairs, but in the pursuit of numbers, we must not forget that the work must be carried out meticulously, explanatory conversations should be held with residents, and, of course, the customer must control the quality.

According to Dmitry Demidov, issues of major repairs of the housing stock will be under special control of the regional executive committee and the regional council.