Rights of Applicants

Electronic appeals are submitted through the state unified (integrated) republican information system for accounting and processing of citizens' and legal entities' appeals (website обращения.бел)

Electronic appeals received by the Rossonsky District Executive Committee are subject to consideration in the manner established for the consideration of written appeals.

• to submit appeals, to present arguments to the official conducting the personal reception;
• to familiarize themselves with the materials directly related to the consideration of their appeals (except for materials containing information whose dissemination and (or) provision is restricted), including making extracts from these materials, and carrying out their photography;
• to submit additional documents and (or) information or to request their retrieval, including in electronic form, if the retrieval of such documents and (or) information does not affect the rights, freedoms and (or) legitimate interests of other persons and does not contain information constituting state secrets, commercial and (or) other secrets protected by law;
• to withdraw their appeal before its substantive consideration;
• to receive responses (notifications) to appeals;
• to appeal, in the manner prescribed, responses to appeals and decisions to leave appeals without substantive consideration;
• to use technical means (audio and video recording, filming and photography) with the consent of the official conducting the personal reception;
• to exercise other rights provided for by the Law of the Republic of Belarus of July 18, 2011 No. 300-Z "On Appeals of Citizens and Legal Entities" (hereinafter referred to as the Law) and other legislative acts.

Obligations of Applicants

• to comply with the requirements of the Law;
• to submit appeals to organizations, individual entrepreneurs in accordance with their competence;
• to treat employees of organizations, individual entrepreneurs and their employees with respect, not to use obscene or offensive words or expressions;
• to promptly inform organizations, individual entrepreneurs about changes in their place of residence (place of stay) or location during the period of consideration of the appeal;
• to fulfill other obligations provided for by the Law and other legislative acts.

Requirements for Appeals

Appeals are made in Belarusian or Russian.

Written appeals from citizens must contain:

• the name and (or) address of the organization or the position and (or) surname, first name, patronymic (if any) or initials of the person to whom the appeal is addressed;
• the surname, first name, patronymic (if any) or initials of the citizen, the address of their place of residence (place of stay);
• a statement of the essence of the appeal;
• the personal signature of the citizen (citizens).

3. Written appeals from legal entities must contain:

• the name and (or) address of the organization or the position and (or) surname, first name, patronymic (if any) or initials of the person to whom the appeal is addressed;
• the full name of the legal entity and its location;
• a statement of the essence of the appeal;
• the surname, first name, patronymic (if any) or initials of the head or the person duly authorized to sign appeals;
• the personal signature of the head or the person duly authorized to sign appeals.

Leaving Appeals Without Substantive Review

1. Written appeals may be left without substantive review if:

• the appeals do not comply with the requirements established by paragraphs 1-6 of Article 12 of the Law;
• the appeals are subject to review in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, the appeals are employee appeals to the employer, or if another procedure for submitting and reviewing such appeals is established by legislative acts;
• the appeals contain issues that are not within the competence of the organization to which they were received, including if the remarks and/or suggestions made in the book of remarks and suggestions do not relate to the activities of this organization, individual entrepreneur, and do not concern the quality of goods sold, works performed, services rendered;
• the deadline for submitting a complaint has been missed without a valid reason;
• the applicant has submitted a repeated appeal, including one entered in the book of remarks and suggestions, and it does not contain new circumstances relevant to the substantive review of the appeal;
• correspondence with the applicant on the issues raised in the appeal has been terminated;
• the appeals contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to appeal.

2. Oral appeals may be left without substantive review if:

• identity documents of the applicants, their representatives, as well as documents confirming the powers of attorney of the applicants' representatives, are not presented;
• the appeals contain issues that are not within the competence of the organization where the personal reception is held;
• the applicant has already been given a comprehensive answer to the questions of interest to him, or correspondence with this applicant on such issues has been terminated;
• the applicant uses obscene or offensive words or expressions during the personal reception;
• the applicant uses technical means (audio and video recording, film and photo shooting) without the consent of the official conducting the personal reception and refuses to stop their use;
• the appeals contain threats to life, health and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to appeal.

Withdrawal of an appeal

The applicant has the right to withdraw his appeal before its substantive consideration by submitting a corresponding written or electronic application.

Appealing responses to appeals

The organization's response to an appeal or a decision to leave an appeal without substantive consideration may be appealed to a higher organization.