Written appeals and paper copies of electronic appeals shall be transferred by officials of the sector to the head no later than the next business day following the day of registration.
The head of the sector shall make one of the following decisions on the appeal:
- to consider the appeal on its merits;
- to forward the appeal for consideration to state bodies, organizations in accordance with their competence;
- to leave the appeal without consideration on its merits;
- to cease correspondence;
- to cease consideration of the appeal on its merits in case of withdrawal of the appeal by the applicant;
- to take note of the appeal.
Written appeals challenging court decisions shall be returned to the applicants no later than five business days with an explanation of the procedure for appealing court decisions.
Notification to applicants about forwarding appeals for consideration to another state body or organization shall be sent in the form of a letter.
Requirements for appeals
Appeals shall be made in Belarusian or Russian.
Written appeals from citizens must contain:
- the name and (or) address of the organization or the position and (or) surname, first name, patronymic (if any) or initials of the person to whom the appeal is addressed;
- the surname, first name, patronymic (if any) or initials of the citizen, the address of their place of residence (place of stay);
- a statement of the essence of the appeal;
- the personal signature of the citizen (citizens).
Written appeals from legal entities must contain:
- the name and (or) address of the organization or the position and (or) surname, first name, patronymic (if any) or initials of the person to whom the appeal is addressed;
- full name of the legal entity and its location;
- summary of the request;
- surname, given name, patronymic (if any) or initials of the head or person duly authorized to sign requests;
- personal signature of the head or person duly authorized to sign requests.
The decision to leave requests without substantive consideration is made by the sector head.
Written requests may be left without substantive consideration if:
- the requests do not meet the above requirements;
- the requests are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, the requests are employee requests to the employer, or if another procedure for submitting and considering such requests is established by legislative acts;
- the requests contain issues that are not within the competence of the organization to which they were sent;
- the deadline for submitting a complaint has been missed without a valid reason;
- the applicant has submitted a repeated request, and it does not contain new circumstances relevant to the substantive consideration of the request;
- correspondence with the applicant on the issues raised in the request has been terminated;
- the requests contain threats to life, health, or property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to submit a request.
The notification to the applicant about leaving the request without substantive consideration is signed by the sector head.
In case of receiving an application for withdrawal of the request by the applicant, the decision to terminate consideration is made by the sector head. The originals of the documents attached to the request are returned to the applicant with a cover letter.
The decision that an anonymous request is not subject to consideration is made by the sector head.
Applications are reviewed within the timeframes established by Article 17 of the Law of the Republic of Belarus of July 18, 2011 "On Citizens' and Legal Entities' Appeals" (hereinafter referred to as the Law).
The head of the sector may establish a shortened period for reviewing an application.
Written notifications are sent to applicants within the timeframes established by Articles 10, 15, and 17 of the Law.
The control period for reviewing an application is 15 days.
Collective applications from thirty or more applicants on issues within the competence of the sector are reviewed with a site visit, unless otherwise follows from these applications.
When reviewing a repeated application, the performers are obliged to establish its causes and, if they are caused by a violation of the established procedure for reviewing the previous application, take the necessary measures to restore the violated rights, freedoms, and (or) legitimate interests of the applicant, and submit proposals for bringing the guilty persons to justice.
Repeated applications are deemed unfounded; decisions to leave an application without substantive review and to cease correspondence with the applicant, and to leave an application without substantive review, are made by the head of the sector based on conclusions prepared (signed) by the official of the sector responsible for reviewing the previous application.
The date of the response to the applicant is the date of its signing.
Written responses (notifications) to written and electronic applications, signed by the head of the sector, are sent to applicants by the official of the sector according to the outgoing correspondence log by ordinary mail or electronically via the appeals system on the day of signing or on the first subsequent working day (within the timeframe established by law for reviewing applications).
Control over the review of applications is completed if all issues raised in them have been reviewed, necessary measures have been taken, and responses in written or electronic form have been sent to the applicants, as well as notifications in accordance with the procedure established by Articles 10, 15, 17, and 21 of the Law.
Upon completion of the review of the issues raised in each appeal, a mark of completion and filing shall be affixed, indicating the date and the personal signature of the official who made the decision.
If the applicant withdraws their written appeal, the mark of completion and filing shall be affixed to their statement of withdrawal.