Citizen Appeals

Electronic Appeals

State Institution "Territorial Center for Social Services of the Population of Rossony District"

Address: Address: 19a Lapenko St., Rossony, 211471

Tel.: 8 (02159) 5-12-67

The higher authority of SI "TCSO Rossony District" is the Committee for Labor, Employment and Social Protection of the Vitebsk Regional Executive Committee

Address: 32A Pravdy St., Vitebsk, 210029

Tel.: (8-0212) 68-05-94, 68-22-09

Fax: (8-0212) 68-02-59

Working hours:

Monday-Friday from 8:00 to 17:00,
lunch break from 13:00 to 14:00,
weekends: Saturday, Sunday.

Phone: 8 (02159) 5-12-67

Fax: 8 (02159) 5-12-67

Website: http://rossony.vitebsk-region.gov.by/ru/centr_obsluga/

e-mail: rossony.r-tc@mintrud.by

Electronic appeals are submitted through the state unified (integrated) republican information system for recording and processing appeals of citizens and legal entities (website обращения.бел)

Electronic appeals received by the Rossony District Executive Committee are subject to consideration in the manner established for the consideration of written appeals.

Rights of Applicants

to submit appeals, to present arguments to the official conducting personal reception;
to familiarize themselves with the materials directly related to the consideration of their appeals (except for materials containing information whose dissemination and (or) provision is restricted), including to make excerpts from these materials, to photograph them;
to submit additional documents and/or information or to request their submission, including in electronic form, if the submission of such documents and/or information does not affect the rights, freedoms and/or legitimate interests of other persons and does not contain information constituting state secrets, commercial and/or other information protected by law;
to withdraw their appeal before its substantive consideration;
to receive responses (notifications) to appeals;
to appeal, in the manner prescribed, responses to appeals and decisions to leave appeals without substantive consideration;
to use technical means (audio and video recording, filming and photography) with the consent of the official conducting the personal reception;
to exercise other rights provided for by the Law of the Republic of Belarus of July 18, 2011 No. 300-Z "On Citizens' and Legal Entities' Appeals" (hereinafter referred to as the Law) and other legislative acts.
Obligations of applicants
to comply with the requirements of the Law;
to submit appeals to organizations, individual entrepreneurs in accordance with their competence;
to treat employees of organizations, individual entrepreneurs and their employees with respect, not to use obscene or offensive words or expressions;
to promptly inform organizations, individual entrepreneurs about changes in their place of residence (place of stay) or location during the period of appeal consideration;
to fulfill other obligations provided for by the Law and other legislative acts.
Requirements for appeals
Appeals are made in Belarusian or Russian.

Written appeals of citizens must contain:
the name and/or address of the organization or the position and/or surname, first name, patronymic (if any) or initials of the person to whom the appeal is addressed;
the surname, first name, patronymic (if any) or initials of the citizen, the address of their place of residence (place of stay);
the essence of the appeal;
the personal signature of the citizen (citizens).
Written appeals of legal entities must contain:
the name and/or address of the organization or the position and/or surname, first name, patronymic (if any) or initials of the person to whom the appeal is addressed;
full name of the legal entity and its location;
statement of the essence of the appeal;
surname, given name, patronymic (if any) or initials of the head or person duly authorized to sign appeals;
personal signature of the head or person duly authorized to sign appeals.
Remarks and (or) suggestions shall be entered in the book of remarks and suggestions in accordance with the form of the book of remarks and suggestions established by the Council of Ministers of the Republic of Belarus.
The text of the appeal must be legible. Handwritten appeals must be written in a clear, legible handwriting. The use of obscene or offensive words or expressions in appeals is not allowed.
Documents confirming the powers of the applicants' representatives shall be attached to written appeals submitted by them.
Appeals must contain information about the results of their previous consideration, with attached (if any) documents confirming this information.
Leaving appeals without substantive consideration
Written appeals may be left without substantive consideration if:
the appeals do not comply with the requirements established by paragraphs 1-6 of Article 12 of the Law;
the appeals are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, the appeals are appeals of an employee to an employer, or if another procedure for submitting and considering such appeals is established by legislative acts;
the appeals contain issues the resolution of which does not fall within the competence of the organization to which they were received, including if remarks and (or) suggestions made in the book of remarks and suggestions do not relate to the activities of this organization, individual entrepreneur, do not concern the quality of goods sold, works performed, services rendered;
the deadline for submitting a complaint has been missed for no valid reason;
the applicant has submitted a repeated appeal, including one entered in the book of remarks and suggestions, and it does not contain new circumstances relevant to the substantive consideration of the appeal;
correspondence with the applicant on the issues set out in the appeal has been terminated;
the appeals contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to appeal.
Oral appeals may be left without substantive consideration if:
documents identifying the applicants and their representatives, as well as documents confirming the representatives' authority, are not presented;
the appeals contain issues that are outside the competence of the organization where the personal reception is held;
the applicant has already been provided with a comprehensive answer to their questions, or correspondence with this applicant on such issues has been terminated;
during the personal reception, the applicant uses obscene or offensive words or expressions;
the applicant uses technical means (audio and video recording, filming, and photography) without the consent of the official conducting the personal reception and refuses to stop using them;
the appeals contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to appeal.
Withdrawal of an appeal
The applicant has the right to withdraw their appeal before its substantive consideration by submitting a corresponding written or electronic application.
In case of withdrawal of an appeal by the applicant, the organization or individual entrepreneur shall cease the substantive consideration of such appeal without notifying the applicant.
The originals of the documents attached to the appeal shall be returned to the applicant.
Appealing responses to appeals
The organization's response to an appeal or the decision to leave an appeal without substantive consideration may be appealed to a higher organization.
The organization's response to an appeal or the decision to leave an appeal without substantive consideration, after appealing to a higher organization, may be appealed to court in the manner prescribed by law.
A response to a complaint to a higher organization may be appealed to court if, during the consideration of this complaint, a new decision within the competence of the respective higher organization has been made.
The response to an appeal or the decision to leave an appeal without substantive consideration by an organization that does not have a higher organization, as well as by an individual entrepreneur, may be appealed to the court in the manner prescribed by law.
LAW OF THE REPUBLIC OF BELARUS "ON CITIZENS' AND LEGAL ENTITIES' APPEALS"